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All Systems Operational

License server, downloads, and payment processing are running normally.

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Jump to the most common help topics

Getting Started

Installation, first setup, importing products, and connecting your POS terminals.

License & Activation

Activate your key, transfer to a new machine, or recover a lost license.

Billing & Payments

Refunds, upgrades, installment plans, and invoice requests.

Technical Issues

Troubleshoot errors, performance tips, database backups, and compatibility.

Documentation & Resources

Guides, manuals, and reference materials

Quick Start Guide

Get up and running in 10 minutes

Read guide

User Manual

Complete feature documentation

Download PDF

API Reference

For Pro & Enterprise integrations

Pro+ only

Keyboard Shortcuts

Speed up your workflow

View cheatsheet

Release Notes

What's new in each version

View changelog

Troubleshooting

Common issues and solutions

Browse issues

Video Tutorials

Watch and learn at your own pace

5:32

Getting Started

First-time setup and configuration

4:18

Adding Products

Import and manage your inventory

6:45

Processing Sales

Complete POS walkthrough

3:52

Running Reports

Analytics and insights

7:21

Multi-Location Sync

Setup for multiple stores

4:05

Backup & Restore

Protect your data

View all tutorials on YouTube

License Lookup

Find your license key or check activation status

Can't find your license? Contact support with your order confirmation.

Frequently Asked Questions

Answers to the questions we hear most from business owners

Tally2X is a business operations platform for every kind of trading business — retail, LPG stations, markets, pharmacies, schools, and more. It runs locally on your computer with no cloud dependency and no monthly fees. You buy it once, install it, and it's yours forever.
No. Tally2X works completely offline. An internet connection is only needed for the initial license activation and optional multi-store sync. Once activated, it runs without any network connection.
Windows 10 or later, macOS 12 (Monterey) or later, and Ubuntu 20.04 or equivalent Linux distributions. All platforms get the same features and updates.
1 machine, 1 user, 1 location, 20 SKUs. Your data stays forever — upgrade anytime to unlock more capacity. Free tier includes barcode scanning, receipts, cashier shifts, and basic reports.
100% local — stored on YOUR computer in an encrypted local file. We never see, access, or upload your business data. You are in complete control.
Export a CSV from your old system (Zoho, Square, or any spreadsheet), then use our Data Migration tool to import. Works with any CSV format — map your columns and import in minutes.
Download the installer for your platform from our download page, run it, and follow the on-screen prompts. The entire process takes under 2 minutes. No account creation required.
All your data is stored locally on your machine in an encrypted database. We never upload your business data to any cloud server. You maintain full ownership and control of your information.
Yes. Each license tier includes a set number of POS machine slots. You can add extra machines for ₦79,000 per slot, or upgrade your tier for better value when adding 4+ machines.
Deregister your old machine in Settings → License → Machines, then activate on your new computer. The first transfer each year is free. Additional transfers cost $10 per transfer token.
After purchase, you'll receive a license key via email. Open Tally2X, go to Settings → License → Activate, and enter your key. Activation requires a one-time internet connection.
Check your spam/junk folder first — license emails sometimes land there. If it's not there, contact us with your purchase email address and we'll resend your key within 24 hours.
Contact support with the email address you used at purchase. We'll verify your identity and resend your license key within 24 hours.
Yes — Essentials allows 4 machines, Professional 10, Enterprise 25. You can also add extra machine slots for ₦79,000 each without upgrading your entire tier.
We offer a 30-day money-back guarantee. If Tally2X doesn't meet your needs, contact us and we'll process a full refund — no questions asked, no hoops to jump through.
Yes. You only pay the difference between your current tier and the new one. Contact us and we'll generate an upgrade invoice. Your data and settings carry over seamlessly.
You get a 7-day grace period with full access. After that, the app limits to 30 transactions per month until payment resumes. Your data and progress are never lost — just catch up on the payment to restore full access.

Get in touch

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Priority for paid licenses

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