Refund Policy — Endless Pro Studios

Applicable to: All Endless Pro Studios software products Last updated: 2026-10-23

Our Commitment

We want you to be confident in your purchase. Our software is offline-first and fully evaluable before you buy — free tiers, trial periods, and demos are available across our products. We offer refunds in the circumstances described below.

1. Perpetual Licences (e.g. Tally2X)

1a. 14-Day Money-Back Guarantee

If you purchase a perpetual licence and are not satisfied, request a full refund within 14 days of your purchase date, provided that:

You have not activated the licence on more than 2 machines
You have not used it in a commercial production environment for more than 7 days
You contact us at [email protected] with your licence key and order reference

We will not ask you to justify your refund within this window.

1b. After 14 Days

Perpetual licences are non-refundable after 14 days because:

The software is fully evaluable in the free tier before purchase
A perpetual licence is a permanent one-time purchase
Licence issuance and support costs are incurred immediately

Exceptions:

Technical defect we cannot resolve within 30 days of your report → full refund
Duplicate purchase (same tier, same email, within 48 hours) → full refund of the duplicate
Fraudulent charge (you did not make the purchase) → full refund on verification

1c. Expansion Add-Ons

Add-ons are non-refundable once applied to a licence. If purchased in error and not yet applied, contact [email protected] within 48 hours.

1d. Instalment Plans

The 14-day guarantee runs from the date of your first payment
Refund within 14 days: all payments received are returned and the licence is deactivated
After 14 days: instalments already paid are non-refundable. You may stop paying; your licence remains active through the grace period before entering restricted mode.

2. Annual Subscriptions (e.g. School2X)

2a. 30-Day Money-Back Guarantee

If you purchase an annual subscription and are not satisfied, request a full refund within 30 days of your purchase date by contacting [email protected] with your licence key and order reference.

We will not ask you to justify your refund within this window.

The 30-day window reflects the time needed to fully evaluate school management software — onboarding staff and running a trial period takes longer than evaluating a desktop app.

2b. After 30 Days

Annual subscriptions are non-refundable after 30 days:

A free trial period is available before purchase
The subscription funds a full year of development and support

Exceptions:

Technical defect we cannot resolve within 30 days → pro-rated refund for unused months
Duplicate purchase (same tier, same email, within 48 hours) → full refund of duplicate
Fraudulent charge → full refund on verification

2c. Renewals

Renewal payments follow the same 30-day guarantee from the renewal date. If you contact us within 30 days of an unintended renewal, we will refund it.

3. Processing Fees

Payment processing fees are charged by our payment processor (Paystack) and are not retained by us. They are non-refundable in all cases. When we issue a refund, we refund the full product price — the processing fee is excluded. We will clearly state the refund amount before processing it.

4. How to Request a Refund

Email [email protected]:
- Subject: Refund Request — [your licence key]
- Your order reference (in your purchase confirmation email)
- The email address used at purchase
- Brief reason (optional — not required within the guarantee window)
We will confirm receipt within 2 business days
Approved refunds are processed within 5–10 business days back to your original payment method. Your bank may take a further 3–10 business days to show the credit.

5. Chargebacks

We encourage you to contact us before initiating a chargeback — we have a generous policy and respond quickly. If a chargeback is raised, we reserve the right to suspend the associated licence pending investigation.

6. Your Statutory Rights

This policy does not limit your statutory consumer rights under the laws of your country. If your jurisdiction grants you broader rights, those rights prevail. You may escalate to the relevant consumer protection authority in your country if you believe your rights have not been respected.

Contact

[email protected] — refunds and billing [email protected] — general support [email protected] — legal matters

Endless Pro Studios (Endless Pro Solutions, Registration No. 3593482) · endlesspro.dev